Author Archives: Lucas Miller

The Problem With Passwords (And What Replaces Them)

The Problem With Passwords (And What Replaces Them)

Your team has been logging in with passwords since the day they created their first Hotmail account (that might be dating me harshly...). Some of those passwords are strong, most are probably reused somewhere, some haven't changed in years, and pretty regularly someone in the office mixes things up and needs a reset.

No, Your Employees (Probably) Don't Need Admin Rights

No, Your Employees (Probably) Don't Need Admin Rights

Some of the most frustrating tech issues are ones that could have been avoided - like a compromised PC from a user installing something they shouldn't have been able to or a broken configuration because someone changed a setting and it couldn't be traced back.

How to Say Goodbye - A Checklist for Employee Off-boardings

How to Say Goodbye - A Checklist for Employee Off-boardings

Most businesses know how to handle the human side of employee departures pretty well - hopefully a nice going-away or retirement party, the laptop gets returned, and HR updates the org chart. But the tech side has plenty to take care of as well and if it isn't done right things can get a little messy.

The Hybrid Meeting Etiquette Guide: How to Run Meetings That Work for Everyone

The Hybrid Meeting Etiquette Guide: How to Run Meetings That Work for Everyone

Hybrid meetings have become standard for a lot of businesses. Some people are in the room, some are home or remote, maybe one lucky participant is blurring waves crashing in the background. Unfortunately, the result is often a frustrating experience for at least one of those groups.

Clean Desk 2.0 - Securing Your Home Office from Physical Data Leaks

Clean Desk 2.0 - Securing Your Home Office from Physical Data Leaks

In the traditional office, "Clean Desk" policies are a simple habit - shred any sensitive stuff you don't need anymore, lock everything else away when you're not in your seat, and don't leave a post-it note of all your super secret passwords stuck to the edge of your monitor.

Setting Up a Home Office That Won't Wreck Your Back (or Your Budget)

Setting Up a Home Office That Won't Wreck Your Back (or Your Budget)

A lot of people who work from home have never really set up a proper workspace. They grabbed a laptop, found a table, and figured they'd deal with the rest later. Then that later never quite arrived...

Does Your IT Provider Keep Using Words You Don’t Know? Here’s What They Actually Mean.

Does Your IT Provider Keep Using Words You Don’t Know? Here’s What They Actually Mean.

Picture yourself in the conference room, meeting with your IT people - things are going fine and then they say something...

Zero Trust Step by Step - A Practical Roadmap

Zero Trust Step by Step - A Practical Roadmap

Most small businesses aren’t breached because they have no security at all. They’re breached because a single stolen password becomes a master key to everything else.

Shadow AI - Your Employees Are Already Using It So What Do You Do?

Shadow AI - Your Employees Are Already Using It So What Do You Do?

An estimator uses an AI add-on in Excel to speed up a bid. A paralegal pastes a client summary into a chatbot to clean up the language. An office manager asks an AI tool to pull key metrics out of a vendor contract. None of them meant any harm, just trying to save time, and that’s exactly how shadow AI starts.

File Naming Conventions That Actually Make Sense

File Naming Conventions That Actually Make Sense

Pop quiz, hotshot - can you find the latest version of your budget spreadsheet in under 30 seconds? If your Recent Items list is full of "Budget_Final_v2_FINAL_USE_THIS_ONE.xlsx", don't feel bad because you're not alone.

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