In September, a client forwarded us an annual invoice for a subscription they were locked into by an old provider and asked "is this right?" It wasn't. They were being billed for more than they needed and the cost per unit had gone up, it came out to almost $1000 extra. To add to the frustration, it had to be corrected with the vendor last year.

Imagine if you will, a small accounting firm splitting the login for one of their newly cloud-only applications amongst all of the staff in both a fit of defiance for forcing them out of the system they've known for years and in protest of now needing to license every single person individually. For a good chunk of the year it chugs along just […]

By the time an employee hands in their notice, the decisions that will make their departure clean or complicated, at least as far as IT goes, have probably already been made. They were made when the person started and there were a dozen things going on. A few weeks pass and that's that - the planned cleanup never happens.

A construction company brings on a new project coordinator - she gets a laptop, company email, and access to the scheduling software the team uses. There isn't any process, it just kicks off with a note to IT that says "set her up like XYZ". About a year later she takes a job with a competitor and the scramble begins to figure out what all she […]

Your team has been logging in with passwords since the day they created their first Hotmail account (that might be dating me harshly...). Some of those passwords are strong, most are probably reused somewhere, some haven't changed in years, and pretty regularly someone in the office mixes things up and needs a reset.

Some of the most frustrating tech issues are ones that could have been avoided - like a compromised PC from a user installing something they shouldn't have been able to or a broken configuration because someone changed a setting and it couldn't be traced back.

Most businesses know how to handle the human side of employee departures pretty well - hopefully a nice going-away or retirement party, the laptop gets returned, and HR updates the org chart. But the tech side has plenty to take care of as well and if it isn't done right things can get a little messy.

Hybrid meetings have become standard for a lot of businesses. Some people are in the room, some are home or remote, maybe one lucky participant is blurring waves crashing in the background. Unfortunately, the result is often a frustrating experience for at least one of those groups.

In the traditional office, "Clean Desk" policies are a simple habit - shred any sensitive stuff you don't need anymore, lock everything else away when you're not in your seat, and don't leave a post-it note of all your super secret passwords stuck to the edge of your monitor.

A lot of people who work from home have never really set up a proper workspace. They grabbed a laptop, found a table, and figured they'd deal with the rest later. Then that later never quite arrived...