As the business world becomes increasingly competitive and complex, companies must leverage technology in order to thrive. How that technology is used depends on the needs of the client; success comes when clients are happy with a product. That’s the philosophy we follow with our services.
Although we’re an IT company, our customers are our real focus; our clients are what matters most. That’s why we have a dedicated management system intended to make the journey as smooth as possible while taking client needs into consideration every step of the way. Here’s how:
Client Management
adNET clients benefit from ongoing management and maintenance of their IT infrastructure. But, we don’t stop there. We also provide each client with a dedicated client success manager.
The role of our client success manager is to ensure that each client is fully cared for and successful in their IT setup and functions. The manager will regularly check in with clients during projects to ensure all of their needs are being met.
Then, we audit tickets after clients are on board to gain a deeper understanding of their wants and needs, and check in with clients once again to make sure they’re satisfied and their IT is still on track.
adNET clients enjoy peace of mind knowing our team is always there when they need us.
Project Management
The nature of most IT projects is complicated, and they require a large amount of coordination and resources. The good news is, we can help make it a lot smoother. A major benefit our clients gain is the ability and time to focus on their most important tasks while we handle the heavy lifting of coordinating third-party providers that best match the needed skill sets.
Moreover, our project management system is easy to use and allows streamlined access to projects by all team members. We give all of our clients access to view their projects as progress is made. This allows them to check on the project and get updates as they please, in real-time. Each client can also handle any project-related communications, such as info requests and document sharing, straight on the platform.
Vendor Management
Given the complexity of IT today, third-party vendor management is one of the most paramount, yet often under-appreciated, functions that an MSP performs.
As part of our MSP services, we interface with software vendors, ISPs, wiring companies, and so on. This allows the client to focus on other, higher-level tasks while the experts handle the technical side of things. As we work as the liaison between a business and various IT vendors, we speak the same language as them, which makes communication much easier and much more clear.
The adNET Way
After we take the time to understand an organization’s goals and how it operates, we develop an individualized IT plan that aligns with their goals. We also then provide the dedicated support that keeps business technology operating reliably and securely.
Instead of pushing one-size-fits-all solutions, we tailor our services to meet each client’s specific needs and ensure that their business comes first.
That’s the adNET Way when it comes to customer service!
