'"Necessity is the mother of all invention" is the perfect way to describe the effect that COVID-19 restrictions has had on digital transformation. While the business world was ready for a major push from technology, until we were all forced into new ways of working it was easier to resist change.
As of May 2022 however, 89% of companies have adopted a digital transformation plan or were planning to do so. Many CEOs say that digital tools have improved efficiency and customer experience by over 35%. So, if you've been thinking about how digital tools fit into your business strategy, the time to act is now.
What Is Digital Transformation?
At its simplest, digital transformation is the process of using technology to create new or improved business processes, products, and services. This could be anything from adopting cloud-based software to updating your website.
The key is that these changes are designed to improve efficiency, drive growth, and create a better experience for customers and employees.
Why Business Continuity Requires Digital Transformation
The pandemic forced businesses of all types and sizes to rapidly adapt or risk being left behind. For many, this meant adopting new digital tools and processes out of necessity.
But even as most restrictions are over, the business world has changed irreversibly. The way we work, shop, and interact with brands has been forever altered by the pandemic. And businesses that were able to pivot quickly and effectively to meet these new challenges are the ones that will thrive.
Digital transformation isn't just a short-term solution to get us through a crisis. It's a long-term strategy that will help your business flourish.
Essential Digital Tools
Here are a few digital tools that can have a huge impact on every business:
Automated Processes
Software that automates repetitive tasks can free up your employees to focus on more strategic work. This could be something as simple as using accounting software to automate bookkeeping or a CRM to automate sales and marketing tasks.
Remote Access
If your business wasn't already set up for remote work, you were likely forced to make some changes quickly. But even as restrictions lift, many employees will continue to work remotely, at least part of the time.
To enable a remote workforce, you'll need to invest in tools like video conferencing software, cloud-based storage, and collaboration tools like Microsoft Teams, one of our favorites.
Cloud Solutions
Cloud-based solutions offer a number of advantages, including improved flexibility, scalability, and security. Some essential cloud-based tools include CRM software, project management software, and accounting software. When these tools are cloud-based, users can access them and complete their tasks from anywhere with an internet connection. But don't forget to layer on the extra security, like multi-factor authentication.
Customer Management
In today's customer-centric world, it's more important than ever to provide a great customer experience. The right customer management tools can help you do just that.
These tools give you the ability to track customer interactions, manage support requests, and collect feedback. They can also help you segment your customers and target them with personalized communications.
Benefits of Digital Transformation
Improved Efficiency
By automating repetitive tasks and streamlining processes, you can improve your overall efficiency. This can free up your employees to focus on more strategic work and help you get more done in less time.
Increased Revenue
Digital transformation can help you drive growth and increase revenue. For example, by improving your website and making it more user-friendly, you can increase online sales. Or by automating customer support requests, you can improve satisfaction and increase retention rates.
Improved Customer Experience
Digital transformation can also help you create a better experience for your customers. By adopting tools like live chat and customer management software, you can provide a more personalized and responsive experience.
Ready to Start on Your Digital Transformation?
The pandemic has accelerated the need for digital transformation. And while it may seem like a daunting task, it doesn't have to be. Start by identifying which tools will have the biggest impact on your business. Then, implement them one at a time. You’ll see a positive difference in the way your business is run and can feel good knowing that you’re up-to-date and prepared.
